Frequently Asked Questions
Welcome to our FAQs page. We hope you will find the answer to your query here!
If you have any further questions, feel free to contact us through our social media platforms or use the Contact Us form.
Do you ship internationally?
We are currently only shipping within Europe.
We do have plans to ship internationally in the near future! Make sure to follow us on Instagram so you won't miss out when that happens.
How much is the shipping cost?
We are pleased to offer FREE shipping on all orders. Option for express shipping is available at an additional £4.99 per transaction.
When will I receive my item?
Standard delivery takes approximately 3-5 working days. Express delivery takes 1-2 working days.
Rest of Europe
Standard delivery takes approximately 5-10 working days.
*Shipping times may differ during busy periods, e.g. Christmas, bank holidays.
For more shipping information, check out our Shipping Policy.
I don't really like it, can I return it?
Absolutely! We offer a 14 days return policy. Just contact us at firstname.lastname@example.org or use our Contact Us form, we will get it sorted for you.
For more details, please refer to our Return Policy.
Something is wrong with my Aerative Device!
We offer a 1 year warranty on all purchases. If there is an issue with your Aerative device, Contact Us immediately and we will assist you from there.
Make sure you read our Warranty page as well!
How does the device work?
The Aerative dries clothing and shoes by ejecting hot air through its air ducts. The alloy wire heating mechanism ensures an efficient, safe and stable operation of the device.
What is the function of the UV Lamp?
The UV Germicidal lamp helps to eliminate bacteria and mites present on clothes and shoes. The UV lamp can be toggled on and off at any time with just a touch of a button.
How to use the Timer Function?
The timer function can be set to a maximum of 8 hours automatic run time. Please refer to your user manual for detailed instructions.
How heavy is the Aerative device?
The Aerative device weighs approximately 570g.
Is the Aerative device allowed on flights?
Yes! The Aerative can be brought along with you in your cabin or checked in baggage. It does not contain a lithium battery.
It also comes with a protective carrier bag that comes with each purchase.
Do I need to assemble the Aerative device before use?
The Aerative is completely assembly free! Just plug it into a power source.